PestWorld 2021 Header Image

EDUCATIONAL SESSIONS

 

 

There's no better way to invest in your future than by unlocking the knowledge provided at PestWorld.

PestWorld 2021 features over 60 expert-led educational sessions covering a variety of business and technical topics. Attendees are bound to leave the convention with a deeper knowledge on the latest pest management research and business tactics to improve their businesses for the future.

NPMA has applied for CEUs in multiple states. Click here to view the recertification details.

 

To Earn PestWorld Credit Update Your License Applicator Number

This year at Pestworld we will be tracking attendance exclusively using electronic badge scanning. For NPMA to submit the credit you earn from attending Pestworld 2021, we will need your license applicator number updated in your online account. We cannot submit credit to the state(s) where you hold a license unless this information is added to your account.

 

**Pennsylvania and New Jersey applicators: please add your date of birth to your User Profile

**Colorado applicators: please update your User Profile with your home address per Colorado attendance requirements

 

To add/edit/view your license information, click here.

 

WEDNESDAY, NOVEMBER 3


1:30 p.m. - 2:45 p.m.

 

 

Where Pest Service and Food Protection Meet

Douglas Gardner, Ecolab Pest Elimination, Saint Paul, MN

Go beyond your standard food and beverage checklist and take a look at where a pest service provider can make a major impact in pest control in food retail establishments. This session will cover how to make sure food is protected from pests along the food chain and across different markets. You’ll walk away with the tools needed for sanitation, exclusion, and treatment in the intersection between pest service and protecting the food supply.


1:30 p.m. - 2:45 p.m.

 

Rodenticides: Non-Target Exposure Pathways

Niamh Quinn, PhD, University of California Research and Extension, Irvine, CA

Rodenticides are one of the most important tools available to pest management professionals nationwide. As with all pesticide products, minimizing risks to non-target organisms is top of mind for technicians. In this session learn about the latest research into rodenticides, non-target exposure pathways and risk-reducing stewardship practices.

 


1:30 p.m. - 2:45 p.m.

 

 

 

Ticks: An Emerging Public Health Crisis 

Kurt Vandock, Ph.D., Bayer Environmental Science

Recent media reports have pushed ticks into the public health spotlight. Ticks are documented vectors of pathogenic bacteria, as well as serious diseases including Lyme disease, Rocky Mountain Spotted Fever, Powassan virus and human babesiosis. PMPs can look at tick management services not only as a growth opportunity within the residential market, but also as an important contribution to public health and community well-being. In this session, attendees will learn about this critical threat to public health, the importance of tick control and prevention and how to design and implement an effective tick management program for their customers.


1:30 p.m. - 2:45 p.m.

 

 

 

 

Seven Secrets to Better Media Buys: What Your Media Rep Isn’t Telling You

Terri Brant, Brant Media Group, Shakopee, MN

Learn the secrets every PMP needs to know when buying traditional media. During this interactive session, you will learn how to put your company in the best position during the discovery, negotiation, and buying stages. Discover the wealth of market data you can get from your reps. Learn why the lowest price per ad may not be in your best interest. Find out which value-add to ask for. Leave with a step-by-step guide that will put you in a better position the next time a media rep calls.

 

 


1:30 p.m. - 2:45 p.m.

 

 

 

Consumer Buying Habits and Trends: New Research from PPMA

Jess Phelan, Vault Communications, Plymouth Meeting, PA

Don’t miss this session unveiling new consumer research commissioned by PPMA about consumer buying habits for professional services and their attitudes and sentiments towards professional pest control and various pest problems. This survey focuses on Millennial, Gen X and Baby Boomer generations with a supplemental section on Gen Z. You’ll leave with a deeper understanding of your customer segments and how to tailor your marketing strategies to reach them.


1:30 p.m. - 2:45 p.m.

 

Sponsored by

Leading the Pack – How a Culture of Learning Puts You Ahead

Stephanie Angelo, SPHR, SCP, CVP, Company Culture, Speaker, Trainer and Consultant

It’s predicted that when the COVID19 “dust settles” there will be a mass exodus of employees based on how employers reacted during the pandemic. Why not create a culture that keeps your employees happy, productive and loyal so they’ll stay?

Attendees will learn what a Culture of Learning is, why it’s of critical value to your organization, and the seven ingredients to create and sustain it. A strong Culture of Learning equals reduced absenteeism, higher productivity, loyal and engaged employees who grow, protect, defend and promote the professional pest control industry.


1:30 p.m. - 2:45 p.m.

Sponsored by

 

Does Your Website Pass the Grunt Test?

Mandy Berkowitz, The Image Marketing Group, Virginia Beach, VA

No one visits your website unless they have a problem to solve. When you aren't inviting your visitors into a story that they want to be a part of, you are wasting your opportunity...or worse your marketing budget. But it doesn't have to be that way. In this interactive presentation, we'll review participant websites — right from the stage — to see if they pass the "Grunt Test" or not. By making a few, inexpensive fixes to your website, you can drastically increase the number of conversions on your site. Every website reviewed will teach principles and ideas that all participants will be able to easily implement.


3:00 p.m. - 4:15 p.m.

 

(Almost) Everything You Didn’t Know About Wood Destroying Insects

Mark Sheperdigian, BCE, Rose Pest Solutions, Troy, MI

When it comes to wood destroying insects, termites top most people’s most (or least) wanted list. But other insect pests, such as beetles, ants and bees can cause extensive damage to structures and are often a challenge to prevent and control. In this unique take on a group of classic pests, learn about the most common wood destroying insects and what you can do to serve your customers.

3:00 p.m. - 4:15 p.m.

 

 

What Does a Sensitive Account Really Mean in Pest Control Today?

Eric Paysen, PhD, Syngenta, Greensboro, NC

What defines a sensitive account has changed significantly over the years. It’s important to understand the differences and implement the appropriate protocols for each type of account you serve. During this educational session, Dr. Eric Paysen, technical services manager for Syngenta, will discuss how sensitive accounts can be defined in today’s world, and how to best serve these accounts, including residential, commercial and food-handling establishments.


3:00 p.m. - 4:15 p.m.

 

 

Bioremediation: Diversifying Your Company's Service Capabilities

Chris Wible, Rentokil, Reading, PA

Poorly maintained or clogged drains can lead to costly issues for businesses in the food service industry. They can also become the breeding site for a number of flies and other pests. Bioremediation is an innovative solution to treating and maintaining drain lines through the use of microorganisms to help digest and eliminate the fats and oils causing the problem. Learn the mechanics behind the process, how it works, and best practices for successful implementation from an industry expert in this engaging session.


3:00 p.m. - 4:15 p.m.

 

A Roadmap for Urban Rodent Invasions: Why Rats and Mice Have Become an Unstoppable Force

Bobby Corrigan, PhD, RMC Pest Management Consulting, New York, NY

What makes an urban environment prone to large-scale rodent invasions? And, why haven't we come up with a solution to end this issue once and for all? From the way we build our buildings to how we deal with trash, our cities have a history of inviting and sustaining rodents. Discover how infrastructure, urban planning, and human behavior all come together to create the perfect storm for an onslaught of commensal rodents in this outside the box session.


3:00 p.m. - 4:15 p.m.

 

Two Amazingly Effective Strategies to Instantly Improve Your Marketing Results

John Lonsbury, Adam’s Pest Control, Medina, MN

Anyone who has ever picked up a fishing pole knows the secret to catching more fish is to fish where the fish are. Participants will learn how to successfully use geo-targeting and geo-fencing to improve the effectiveness of digital display and paid search advertising; and how the best practices can also be applied to OTT, email, and other marketing campaigns. Using real pest control examples, we will explore how to define your demographic and behavioral criteria using existing customer data; maintain the balance between personalization and stalking; and creative applications for commercial and residential lead gen, recruiting, and more.


3:00 p.m. - 4:15 p.m.

 

An Inside Look at NPMA's Workforce Development Efforts

Brittany Campbell, PhD, BCE, National Pest Management Association and Cindy Mannes, Professional Pest Management Alliance, Fairfax, VA

NPMA is answering the call to promote professional pest control and help companies find skilled, qualified candidates to work in our industry! Since the launch of the Workforce Development Program in 2020, NPMA has been implementing a robust marketing program including social media, public relations, digital and more… resulting in thousands of clicks and views with detailed information for job
searchers on PestControlJobs.com that showcase our industry as a viable option for a career. Member companies have exclusive access, including a free job posting, on NPMA’s job board and additional resources to help recruit employees on NPMAWorkforce.org. Join this session to learn how you can take advantage of all of these benefits and GROW your business by utilizing this program. And get a sneak peek at the 2022 plan!


3:00 p.m. - 4:15 p.m.

Sponsored by

 

How Leaders Make Workplace Accountability Cool

Stephanie Angelo, SPHR, SCP, CVP, Company Culture, Speaker, Trainer and Consultant

Does it bug you when your workforce isn’t accountable for their job duties? Even in the toughest of economic times there are endless possibilities to fulfill the commitment to protection of public health, food and property. In this seminar we’ll stimulate the most effective ways of ensuring and supporting individuals’ accountability, reveal the many measurable benefits to the company and its impact on competitive advantage. You’ll discover a creative and unique method to design collaborative accountability strategies for teams at your workplace.


3:00 p.m. - 4:15 p.m.

Sponsored by

How to Empower Your Team to Self-Manage 

Mandy Berkowitz, The Image Marketing Group, Virginia Beach, VA

It can be exhausting when your team doesn't seem to "get it" or make important decisions as you would.

You know exactly what you need from your team to successfully grow your business - but do they know? Can they recite it back to you?

In this interactive session, we’ll unpack best practices for getting your team to be more self-sufficient AND productive. We’ll discuss how to discover your team’s true mission and how to inspire every team member to help you succeed.


4:30 p.m. - 5:30 p.m. 

 

 

 

What’s that Sneaky Snake? Venomous and Non-venomous Snake ID and Control

Joe Ehrenberger, Adaptation Environmental Services, Dennver, CO

Whether you are a snake expert or not – PMPs regularly encounter snakes in their environment when outdoors providing pest services, including the occasional snake that sneaks into a rodent box. Depending on where you live in the US, you may encounter pit vipers, cotton mouths or diamondbacks and it’s great to know the difference between these and snakes that aren’t as dangerous. Enjoy this session as it dives into the snakes that you may encounter, even though most are not venomous, and learn how to manage snakes that have moved into human spaces.


4:30 p.m. - 5:30 p.m.

 

Don’t Let Me Down: Post Construction, Single Family Dwelling Fall Protection for the PMP

Richard Spencer, ACE, Arrow Exterminators, Atlanta, GA

“We accept your bid. Now, all we need is last year’s verifiable fall protection training and your fall protection plan for our site and we can schedule.” In this program, Richard Spencer, A.C.E. Director of Safety & Risk Management for Arrow Exterminators will share their history and practical approach to fall protection and Safety as well as a practical understanding of OSHA standards. Very few fall arrest equipment vendors and even OSHA understand the portable residential fall arrest work site.


4:30 p.m. - 5:30 p.m.

 

 

Novel Approaches to Training and Educating 21st Century Technicians

Cory Goeltzenleuchter, PHE, McCall Service, Jacksonville, FL; Nancy Troyano, PhD, BCE, Rentokil, Reading, PA

We have all been through long, PowerPoint-based classroom training sessions. While this style of training still has its place in industry education, there are more exciting ways to engage and educate your team. Discover unique and creative ways to train your service professionals in this session that outlines hands-on training demonstrations and activities that you can bring back to your workforce. These fun activities not only train on the core concepts of our industry, but they also develop team building skills as well. With the past year being so focused on virtual trainings, it is time to find new activities to drive learning!


4:30 p.m. - 5:30 p.m.

 

The Next Dimension – Pest Management in 3D

Scot Hodges, ACE, Arrow Exterminators, Atlanta, GA

When the right tool for the job does not exist, what do you do? Using readily accessible and affordable technology, you can make it. Using 3D printing technology, you can easily conceive, design, create and use your new equipment in a matter of hours. 3D printers can be purchased for less than some desktop printers making this affordable to any size business. Create tools or accessories for existing tools or equipment to enhance and improve your IPM Services. This presentation will provide a brief overview of 3D printing technology with a focus on tools and equipment designed and used for IPM Services along with prototypes pending testing and use. The objective is to introduce and possibly motivate other professionals to take advantage of this technology to improve their services, thus improving their business with an extremely modest investment.


4:30 p.m. - 5:30 p.m.

 

Delivering Diversity, Equity, and Inclusion Beyond Your Companies Own Walls

Julie Marquardt, Ecolab Pest Elimination, Saint Paul, MN

Although many companies strive to practice Diversity, Equity, and Inclusion (DE&I) in their own organizations, is there more we can do? This session will provide policy updates that companies can use with their own suppliers and what Ecolab has done to help increase DE&I initiatives in their own communities.


4:30 p.m. - 5:30 p.m.

 

Strategylink: Is Your Business Plan Aligned With Your Strategy?

Michael Gratz, Rocky Mountain Performance Excellence, Greenwood Village, CO

We all start each year with great expectations surrounding our plans and goals for the year. And as year-end approaches, we may have completed the plan, but we did not achieve the goals. Why? Because most plans fail to define the problems that need to be solved before proposing the solutions to be executed. In this session you will learn a simple 7 step process to move from what needs to improve, to identifying the projects that will achieve your goals.


4:30 p.m. - 5:30 p.m.

 

Intern Showcase: The Next Generation of Urban Entomologists: Graduate Research Presentations

NPMA’s 2021 PestWorld Intern Class

Many of tomorrow’s advancements in pest management are currently being discovered and developed by graduate students in universities around the country. Join the NPMA interns as they discuss their research and what it may mean for the future of pest management.


4:30 p.m. - 5:30 p.m.

 

Remote Monitoring: Lessons Learned and Opportunities for Growth

Tom Jarzynka, Massey Services, Geneva, FL, and Kevin Thorn, Thorn Pest Solutions, Pleasant Grove, UT 

Remote monitoring, like most technologies, is changing constantly as we learn lessons on the utilization of this tool and application. While the technology has advanced tremendously since it was first launched in the pest control market, there are still ample opportunities for growth and expansion of the technology in a pest management program. This session will cover some of the lessons that have been learned utilizing remote monitoring devices and how pest control companies have adapted the technology to suit their customers needs.


Back to top.

 

THURSDAY, NOVEMBER 4

 


1:30 p.m. - 2:45 p.m.

 

The Problem of Pest Control in Public Housing - Turning Obstacles into Opportunities 

Dini Miller, PhD, Virginia Polytechnic and State University, Blacksburg, VA

Public housing poses big problems for pest control that can sometimes seem overwhelming. This session offers a big picture look at pest control in public housing and how government, academia and private industry can work together to make things better.


1:30 p.m. - 2:45 p.m.

 

 

From the Lab to the Field: Molecular Methods to Make Data-Driven Decisions in Pest Control 

Carrie Cottone, PhD, New Orleans Termite, Rodent & Mosquito Control Board, New Orleans, LA

A comprehensive discussion about how to use molecular techniques to understand the biological systems to make data-driven decisions in the fields of urban pest and vector control. Three main diagnostic tools: insecticide resistance screening, microsatellite genotyping, and molecular screening of pathogens in commensal rodents, will be discussed. Examples of the application of molecular methods such as kdr and Ace-1 analysis used to screen for insecticide resistance in mosquitoes, use of microsatellite genotyping to delineate termite colonies to determine foraging territories and determine treatment efficacy, and pathogen detection in rodents will be described. Molecular tools can provide the pest management professional the understanding behind field observations.


1:30 p.m. - 2:45 p.m. 

 

 

The Mighty Mites: Practical Information for PMPs about One of the Industry's Most Perplexing Pests 

Faith Oi, PhD, University of Florida, Gainesville, FL

Structure invading mites are one of the most difficult pests to identify and control, due in large part to their small size and cryptic behavior. In this session, learn about the most common structure infesting mites found in the United States, including identification and control tips.


1:30 p.m. - 2:45 p.m. 

 

 

Exchanging Pain for Profit – Stabilizing your Pest Control Company with Business Intelligence

Brent Allen, Amplify Growth, High Point, NC

With all of the software, tools and systems we utilize to operate our pest control businesses, one thing we have an abundance of is data. We have so much information at our fingertips it can be overwhelming. In this session, Brent Allen will deliver some simple strategies that pest control operators can implement to turn some of that data into actionable tasks that can remove some pain points and help stabilize any pest control operation.


1:30 p.m. - 2:45 p.m.

 

 

 

The Most Important Part of Success is Connection: Ways to Build Impactful Business (and Personal) Relationships

Human connection is a critical aspect of personal and professional success. Authentic relationships are forged on trust, honesty, respect and openness. Using examples of her own experiences with leaders including from the pest management industry, Deni will share six ways to connect with people to boost business health, emotional well-being and build impactful, long-term professional and personal relationships.


1:30 p.m. - 2:45 p.m.

 

Let’s Talk Ticks: PPMA’s Latest Consumer Campaign 

Patty Stofanak, Vault Communications, Plymouth Meeting, PA; Cindy Mannes, Professional Pest Management Alliance, Fairfax, VA

The Professional Pest Management Alliance (PPMA) has been working hard to educate consumer audiences about the diseases and dangers associated with ticks. Don’t miss this session where we’ll dive deep into PPMA’s newest campaign and consumer website, TickTalk.org and learn how you can join in sharing the message and educating your customers.


1:30 p.m. - 2:45 p.m.

 

Sponsored by

Bridging Generations Part 1

Phil Cooper, Evolve YT, Yardley, PA

Bridging Generations is a two part session.  With five generations in the workplace, generations are misunderstood by many.  Some view it as stereotyping and lumping people into broad categories others just wish the topic would go away. Attendees will leave the first session with a new found appreciation for generational differences between Matures, Boomers. Xers, Ys (Millennials) and Zs along with the importance leveraging them. This session provides the attendee with in-depth knowledge to supercharge Part 2.


1:30 p.m. - 2:45 p.m.

Sponsored by

Creating Everyday Sales EXCELLENCE

Dustin James, Moments Leadership, Bettendorf, IA

Sales is the backbone of any great organization. We need to put our focus on the things that we can control to move our business and teams forward. We all can control our Emotions, Education, Experiences, and the amount of Energy we put out in the world. In order to achieve sales excellence, we must focus on the internal factors to grow and build our businesses, relationships, and life. In this high energy session. you will be given an action plan for creating a path to extreme sales success for you and your organization.  


1:30 p.m. - 2:45 p.m.

 

Latest in Ant Control and Management Techniques

Robert Puckett, PhD, Texas A&M University, College Station, TX

Ants are large part of the business for many companies and often the gateway to selling and providing additional services. However, while ants can provide additional revenue – they can alternatively cause frustration and callbacks leading to unhappy customers. Attend this session to stay on the good side of ant management while you learn the latest techniques and developments from leading universities that will provide practical ant control strategies.


3:00 p.m. - 4:15 p.m.

 

 

Bed Bug Fumigations: Service Program Development, Market Development and Implementation

Vernard Lewis, PhD, BCE, University of California (retired), Berkley, CA; David Moore, Dodson Pest Control, Lynchburg, VA; Scott Robbins, Action Pest Control, Evansville, IN

The need to control bed bugs with fumigation has grown and companies outside of the drywood termite markets where fumigation is not as prevalent have been able to grow their business by adding fumigation as a tool to control bedbugs. This session will highlight companies from different markets to cover how they have successfully grown their business with fumigation as a tool to control bed bugs. Additional details on safety requirements, equipment and insect biology will all be covered on developing this specialized service program.


3:00 p.m. - 4:15 p.m.

Unraveling the Mysteries of Audited Food Accounts

Mike Holcomb

Third party audit programs are one of the most mysterious aspects of professional pest management.  Whether it’s comprehending ambiguous pest management requirements or navigating an auditor’s interpretation of the same requirements, the whole process can seem puzzling.  In this session, a seasoned food safety veteran and IPM expert will share his extensive knowledge about the third party audit process and the pest management professional’s role in ensuring a safe and pest free food supply.   


3:00 p.m. - 4:15 p.m.

 

 

 

The Problem with IPM and How to Fix It

Brian Forschler, PhD, University of Georgia, Athens, GA

Integrated pest management is a hallmark of modern structural pest management. In this provocative session learn about the genesis of IPM and ways that the concept could be modified to better serve the pest management industry and its clients.


3:00 p.m. - 4:15 p.m.

 

 

Part One: Imagining the Office of the Future: Culture and Remote Work

Dani Collinson, B.O.G Pest Control, Annapolis, MD; Mark Davidson, ACE, Pestech Pest Solutions, Wappinger Falls, NY

Company culture can make or break a business and the concept of remote works was tested to the max in 2020. But what happens to company culture when part of a workforce is remote? Learn how two innovative companies are approaching the challenge of creating a positive company culture at the dawn of the remote work revolution.


3:00 p.m. - 4:15 p.m.

 

Social Media and the Rise of Short Form Video

Jess Phelan, Vault Communications, Plymouth Meeting, PA

In this session you’ll learn content creation best practices for short-term video and about its meteoric rise on Tik Tok. You’ll also learn how Instagram, YouTube and others have adapted to prioritize this type of video with an introduction to Reels and Shorts.


3:00 p.m. - 4:15 p.m.

 

Sponsored by

 

Bridging Generations: Part 2

Phil Cooper, Evolve YT, Yardley, PA

Part 2 takes the generational difference learned in Part 1 and puts them to work. The session looks at 2 major areas: 1) Conducting a company generational census with specific data points to focus on.   2) A proven process and methodology for applying generational differences to any topic within a company. Using this process we will supercharge how Supervisors interact with their direct reports to make them great, Employee Acquisition, Employee Retention and Customer Acquisition along with topics driven by the audience.  Attendees will leave with actionable items to enhance each area explored.


3:00 p.m. - 4:15 p.m.

Sponsored by

 

 

Building Million Dollar Connections

Dustin James, Moments Leadership, Bettendorf, IA

The human connection is more important now than ever. It not always what you know, but who you know. Many believe that only a lucky few are born with the ability to connect with anyone — but that’s actually not the case. All of us have the ability to develop a profound human connection with the people we meet. In this session learn how connections allow us to grow our internal teams, find new customers, or hire the next great superstar.


3:00 p.m. - 4:15 p.m. 

 

 

NPMA BugBytes Podcast LIVE!

Jim Fredericks, PhD, BCE, National Pest Management Association, Fairfax, VA; Brittany Campbell, , PhD, BCE, National Pest Management Association, Fairfax, VA; Michael Bentley, PhD, BCE, National Pest Management Association, Fairfax, VA

NPMA’s BugBytes Podcast is a leading source for the latest in science, news, and research impacting the pest control industry. Don’t miss your chance to attend a LIVE episode of the podcast as hosts Dr. Jim Fredericks, Dr. Brittany Campbell, and Dr. Mike Bentley compete to see who best covers their chosen pest management science topic. Learn about how the latest advancements in our industry are shaping the future of pest management with a breakdown of the science behind the research in this educational and entertaining session. Come prepared to ask your questions and interact with the hosts so you can be part of the episode!


4:30 p.m. - 5:30 p.m. 

Sponsored by

 

Impacts of Human Behavior and Changing Climate on Pest Distribution and Behaviors

Bobby Corrigan, PhD, RMC Pest Management Consulting, New York, NY; Brian Forschler, PhD, University of Georgia, Athens, GA; Faith Oi, PhD, University of Florida, Gainesville, FL; Mike Bentley, PhD, BCE, National Pest Management Association, Fairfax, VA

The world is changing all around us and pest behavior is changing with it. Many mosquitoes, ants, and other insects have expanded their ranges into previously uninhabitable regions thanks to warming temperatures. Commensal rodents altered their feeding behavior in urban areas after a pandemic shaped how we conduct business and where we eat. What other global events are on the verge of shifting pest behavior in unexpected ways? In this conversation-style session, hear from a panel of experts on how environmental changes and human activity are interconnected and the role they play in directing the behavior of structural pests.


4:30 p.m. - 5:30 p.m.  

 

 

Dealing With Drywood Termites

Vernard Lewis, PhD, University of California (retired), Berkley, CA

Drywood termites pose a significant threat to residential and commercial buildings in multiple regions of the United States. Learn about the latest in drywood termite biology and behavior while exploring the control options available to pest management professionals.


4:30 p.m. - 5:30 p.m. 

 

 

Fact or Fiction: The Truth Behind the Asian Giant Hornet Invasion

Cassie Cichorz, Washington State Department of Agriculture, Olympia, WA

Since its discovery in Washington State last year, the Asian giant hornet has captured the imagination of the American public. Unfortunately, in today’s world of social media and sensationalized news stories, some misinformation has mingled with the facts about this stinging pest. Learn the truth about this hornet from an expert with firsthand knowledge of the pest and the eradication efforts surrounding it.


4:30 p.m. - 5:30 p.m.

 

 

Pesticide Regulatory Perspectives: Federal and State Initiatives Explained

Ed Messina, United States Environmental Protection Agency, Office of Pesticide Programs, Washington, DC (invited); Ryan Okey, Association of Structural Pest Control Regulatory Officials; Clemson University Department of Pesticide Regulation, Clemson, SC; Patrick Jones, American Association of Pesticide Control Officials, North Carolina Department of Agriculture and Consumer Services, Raleigh, NC

The structural pest control industry and the products we use are regulated at both the state and federal levels. In this session, learn about the current the upcoming initiatives in which pesticide regulators are engaged and how these efforts may impact the pest control industry in the future.


4:30 p.m. - 5:30 p.m.

 

 

Imagining the Pest Control Office of the Future: Remote Offices, Online Sales, and New Technologies

Dauphin Ewart, The Bug Master, Austin, TX; Stacy O’Reilly, Plunkett’s Pest Control, Fridley, MN; Cleveland Dixon, Holiday Termite and Pest, Springfield, VA

Did you ever wonder what it would be like to integrate the latest technologies into your business to help gain insight, increase sales and streamline service delivery? Learn about how these innovative companies are incorporated the latest available technologies into their businesses today.


4:30 p.m. - 5:30 p.m.

 

 

Strategies for Keeping Customer Disputes Out of Litigation

Michael Johnson, Rollins, Inc, Atlanta, GA

Today’s litigious culture and lawsuit mentality as a go-to method for dispute resolution doesn’t have to be the norm. Through training, company policy and customer communication, many disputes needn’t be escalated to legal action. In this session, featuring an industry attorney, learn about strategies that can be incorporated into your business to increase customer satisfaction and reduce claims.


4:30 p.m. - 5:30 p.m.

 

 

The Lost Art of Person to Person Sales

Jerry Baker, Cook’s Pest Control, Decatur, AL; Aric Schroeder, Terminix, Memphis, TN

Despite a world dominated by social media, email, and text messages, the value of a personal connection in the sales process is sometimes undervalued. The importance of human interaction in prospect development and closing sales is quickly becoming a lost art. In this practical session jam-packed with valuable takeaways, (re)learn practical tips and best practices for face-to-face interactions, telephone conversations, in-person networking and more.


4:30 p.m. - 5:30 p.m.

 

 

Labor and Litigation: One Company’s Cautionary ‘Tail’ of Employer/Employee Agreements Gone Wrong

Timothy Wong, M&M Environmental, New York, NY; Carmelo Torraca, Esq., Cooper Levinson P. A., Atlantic City, NJ

2020 was a difficult year for pest control operators across the country. But, for one company in particular, this was a year that would forever change their approach to personnel management. Don’t miss this jaw-dropping session as one business owner recounts the widely publicized story of an employee, a bedbug K9 dog, and a hard lesson in employee agreements. Join Timothy Wong from M&M Environmental and attorney Carmelo Torraca Esq. as they share the lessons learned during this ordeal and how to restructure your employer/employee contracts and practices so your business is protected.


Back to top.

 

 

FRIDAY, NOVEMBER 5


11:00 a.m. - 12:15 p.m.

 

 

Aligning Corporate Values with Success: One Company’s Efforts to Differentiate Through Shared Values and Culture

Ross Treleven, Sprague Pest Solutions, Tacoma, WA

Sprague is trying to be a little different, a little bit more west coast, a bit greener in their approach to pest control. In this session, learn about one company’s journey toward meeting customer’s desire for pest management while balancing a corporate culture that incorporates a value set that isn’t traditionally associated with the pest control industry.


11:00 a.m. - 12:15 p.m.

 

The Big Challenge of Small Flies: Identification and Control for Technicians

Jody Green, PhD, BCE, University of Nebraska, Lincoln, NE 

Are the tiny, pesky flies giving you big problems in your accounts? Do you need help identifying the main troublesome flies and the places they may be hiding? This session will cover all of the places you may be forgetting for an inspection, including where garbage may be lurking, moisture and debris buildup and of course, drains. Attend this session to learn everything you need to tackle small fly control!


11:00 a.m. - 12:15 p.m. 

 

 

 

 

How To Avoid Potential Liability Issues Surrounding Pest Management Services  

Judy Black, BCE, Rollins, Inc, Atlanta, GA

RING doorbells, cameras, social media - all of these things keep service personnel on their toes. Let's not forget that we are also working with pesticides, so product applications can present their own set of potential issues. A key to avoiding potential issues is not becoming complacent with actions we do repeatedly day after day. If it's not documented, it didn't happen. In this session we'll discuss what some potential liability issues are for technicians and what actions we can take to avoid them.


11:00 a.m. - 12:15 p.m. 

 

 

Pesticide Safety Practices for Employees and Businesses

Paul Mitola, Florida Department of Agriculture and Consumer Services, Hawthorne, FL

Our industry works with pesticides almost daily and it’s paramount that businesses protect themselves, and their employees, from exposure risks. This session will cover pesticide storage, how to properly mix and apply pesticides according to the label, PPE considerations, and what to do during a spill or accidental exposure. Safety has to come first in our industry to minimize risk and exposure to not only ourselves, but our customers and environment too!


11:00 a.m. - 12:15 p.m.

 

 

 

 

Industry Networking Opportunities - How to Get ROI

Israel Alvarez, ACE, Insight Pest Management, Los Angeles, CA; Joseph Sheehan, Colony Pest Management, Brooklyn, NY; Dennis Jenkins, ABC Home and Commercial Services of DFW, Lewisville, TX (invited)

Are you involved in your local and national associations? How can you become more active in your community and get a good return on your investment of extra time and energy? Join these industry leaders who not only are incredibly effective in their business but also are active in industry associations, community outreach and non-pest control related organizations that can make you a better you!


11:00 a.m. - 12:15 p.m.

 

Past the Pandemic: How COVID-19 Has Permanently Altered the Candidate/Employee/Employer Relationship

Greg Canning, Economy Exterminators, Inc. Apex, NC
 

There is no denying that 2020 challenged every business and employee in the pest control industry as services pivoted to keep everyone safe and to keep businesses successful. Now, well over a year since the beginning of the pandemic how will the changes implemented in your company remain altered and affect potential and current employees and their relationship with their employer? Come to this session to stay ahead of the curve of the HR changes post-pandemic.


1:00 p.m. - 2:15 p.m.

 

 

 

Can a Brown Recluse Infestation be Resolved by Traps Alone?

Karen Vail, PhD, University of Tennessee, Knoxville, TN

The brown recluse spider is one of a few spiders of concern in the US. Bites can result in skin necrosis and very rarely more serious health effects. However, the overall risk from these spiders is often exaggerated leading to an elevated pest status. Brown recluse can be managed through habitat modification, monitoring, insecticide applications and communication. In this presentation, we document brown recluse presence in a 15K square foot commercial building over an 8-year monitoring program. Attend this session to discover if brown recluse were eliminated or not!


1:00 p.m. - 2:15 p.m.

 

 

Subterranean Termites: Practical Biology, Behavior and Control Options

Santos Portugal, PhD, BCE, ABC Home and Commercial Services, Austin, TX

Subterranean termites are pervasive, well-hidden, silent destroyers that cause $5 billion of damage in the US annually – keeping PMPs busy during swarm season! Stay ahead of your termite game with practical biology and behavior tips from this session that can enhance your control strategies. This session will also explore different inspection techniques and control strategies for a variety of different scenarios that PMPs may face in the field with subterranean termites.


1:00 p.m. - 2:15 p.m.

 

Pest ID for Technicians in the Field

Rick Cooper, PhD, R Cooper Consulting, New Brunswick, NJ

This presentation will provide technicians with a unique and practical method to simplify the complex subject of pest identification. You will walk away with a simplified method to identify many of the pests encountered at client locations with common sense approaches. Once you get ID down, then you will be able to make effective control recommendations without the need for formal entomological training. 


1:00 p.m. - 2:15 p.m.

 

2021 Policy Trends That Will Impact Business Operations

Bonnie Rabe, Rollins Inc, Atlanta, GA; Faye Golden, Cooks Pest Control, Decatur, AL; Bill Welsh, Rose Pest Solutions, Kalamazoo, MI

With a new administration taking control in January and many new legislators in State Capitals, it is imperative to understand the political landscape and challenges to the pest control industry. Learn what to expect and how potential changes in policy could impact your company. Staying up to date on current policies has never been more important.


1:00 p.m. - 2:15 p.m.

 

A Property Manager’s View of Pest Management Needs in the Apartment Industry

Melissa Joy, Village Green Management, Cincinnati, OH

This session will feature insider apartment industry secrets and will provide examples of experiences with pest control professionals – the good and bad. Learn national industry leaders’ feedback on opportunities that exist for pest control service providers in the apartment industry and how you can effectively control pests and communicate with property managers in apartment buildings.


1:00 p.m. - 2:15 p.m.

 

 

The Hiring Process: Mapping an Employee’s First Ninety Days for Success

 Allison Allen, BCE, QualityPro, Fairfax, VA

Your business can’t grow without a team to serve your customers. Regardless of your company’s current size, you need a process for finding, hiring, training and retaining. Having a plan and the documents you need in place before you go to hire will help you avoid the many landmines in the realm of human resources and give your new employees the best experience possible. In this session we will dive into the first 90 days of employment, help you develop or refine your process, and show you the resources available through NPMA and QualityPro.


2:30 p.m. - 3:30 p.m.

 

Insecticide Resistance Management for Structural Pest Control: A Technicians' Guide

Barry Pittendrigh, PhD, Purdue University, West Lafayette, IN

The constant battle technicians face with insecticide resistance is a rat race – new products come out and then insects find a way to evolve new ways to beat us at our game. Many of the urban insects in our industry have developed high levels of resistance to the products we use daily. While it is a major hurdle in effective control, understanding resistance and ways to manage it can really improve your control tactics and all will be covered in this guide to resistance management.


2:30 p.m. - 3:30 p.m. 

 

Succession Planning for Success: Preparing & Positioning Your Business for the Next Generation of Leadership

AJ & Alfie Treleven, Sprague Pest Solutions, Tacoma, WA; Justin & Mike McCauley, McCauley Services, Bryant, AR; Eric & Kurt Scherzinger, ACE, Scherzinger Pest Control, Cincinnati, OH

Proper planning is essential to ensure the next steps are secure in a family business during transitions from one generation to the next. Having a clear mission and vision for the business as well as goals and checkpoints for the next generation can ease the process with clearly defined expectations. There is no one easy solution but this interactive panel of several successful family-owned businesses with succession experience will share how they’ve handled the changing of hands of leadership in their businesses.


2:30 p.m. - 3:30 p.m.  

 

 

Culture and Retention: Implementing Change to Fuel Growth

Sharon Roebuck, Eastside Exterminators, Seattle, WA

The culture of a company can greatly influence whether employees stick around long term or if your business experiences more frequent turnover. Aside from tangible benefits like wages and benefits, employees seek a supportive culture with solid relationships between employees and management, flexibility and other values that are essential to maintaining a positive work environment. Learn how to implement cultural changes in your company that will fuel growth with employees that want to be at work and feel motivated to do a great job.


2:30 p.m. - 3:30 p.m. 

 

Creating the Business Infrastructure to Tackle Tick Management

Chelle Hartzer, BCE, 360 Pest and Food Safety Consulting, Atlanta, GA and Bill Hoffman, Hoffman’s Exterminating Co., Inc., Mantua, NJ 

A significant portion of pest control companies in the United States are now providing tick services. Especially in areas where Lyme disease is prevalent and continues to become a bigger issue, calls are increasing annually from concerned customers. Don’t miss this session that will cover the equipment and infrastructure needed for businesses to build a great backyard tick program.


2:30 p.m. - 3:30 p.m.

 

Intern Showcase: The Next Generation of Urban Entomologists: Graduate Research Presentations - PART 2

NPMA’s 2021 PestWorld Intern Class

Many of tomorrow’s advancements in pest management are currently being discovered and developed by graduate students in universities around the country. Join the second round of NPMA interns as they discuss their research and what it may mean for the future of pest management.


Back to top.